Frequently Asked Questions

My Internet Browser (Chrome, Firefox, Internet Explorer, etc.) keeps opening by itself or directs me to a webpage other than what I clicked on. What should I do?

My computer is relatively new but running slow, what can I do to speed it up?

What do I do if my computer shows a blue screen every time I start it?

How do I know if my version of Microsoft Windows is supported?

If support for my computer has ended, how do I stay protected?
 


My Internet Browser (Chrome, Firefox, Internet Explorer, etc.) keeps opening by itself or directs me to a webpage other than what I clicked on. What should I do?

This may be due to malware or adware. If you have Anti-Virus or Anti-Malware programs then run a threat scan. If that doesn't resolve the issue, call RCR Tech Solutions @ 215.237.0933.

 

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My computer is relatively new but running slow, what can I do to speed it up?

 

  • If your computer is usually left on, try restarting it!
  • Go through your files: documents, pictures, videos, and delete unwanted files. You may also consider saving files you don't access often to an external hard drive!
  • Try running a scan for viruses or malware!
  • Try running Windows Updates!

 

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What do I do if my computer shows a blue screen every time I start it?

Call RCR Tech Solutions at 215.237.0933

 

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How do I know if my version of Microsoft Windows is supported?

 

Here are the dates when support will end for PCs running Windows XP and Windows Vista without the latest service packs:

 

  • Support for Windows XP ended on April 8, 2014.
  • Support for Windows Vista Service Pack 1 (SP1) ended on July 12, 2011. To continue support, make sure you've installed Windows Vista Service Pack 2 (SP2).
  • Support for Windows Vista without any service packs ended on April 13, 2010. To continue support, make sure you've installed Windows Vista SP2.
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* Also, Internet Explorer Version 8 is unsupported as well as Microsoft Security Essentials for Windows XP.

 

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If support for my computer has ended, how do I stay protected?

 

  • Upgrade your current computer. In most cases older computers are not able to run the new Windows 8.1 and in some cases arent able to run windows 7. Your computer may be able to be upgrade to support newer versions of Microsoft Windows. Contact us for a free evaluation of your current PC hardware.
  • Get a New PC. RCR Tech can build you a PC to meet your needs.

 

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